Shipping

WHERE WE SHIP

Currently we ship to the US, Canada, Europe, Australia, and Worldwide, with a few exceptions.

At this time we do not ship to Guatemala, Indonesia, Kenya, Liberia, Libyan Arab Jamahiriya, Panama, Qatar, and South Africa.

SHIPPING COSTS

Shipping costs vary according to where you’re located.

Country Shipping Cost
USA $6.95 (Free on orders over $100)
Canada $9.99 (Free on orders over $100)
Europe $14.95
Australia $14.95
Worldwide $14.95

Important notice for our French customers: due to the ongoing postal strikes in France, there may be delays in shipping your order.

PROCESSING TIMES

Processing will take a bit longer than you may be used to with other brands. 

Here’s why: As you know, an important part of our mission is to minimize the impact our operations have on the environment. With that in mind, every single order placed is printed with much love, on demand. That allows us to prevent waste due to overstocking. Please take that into account as additional to the shipping times outlined above.

Turnaround time for US orders is normally 5 days for processing orders + shipping time.

International turnaround time is normally at 5 days for processing + shipping time depending on customs.

We sincerely apologize for the delay, but we promise it will be worth the wait. :)

HOW COVID-19 IS AFFECTING SHIPPING?  

As you know, our products are printed on demand at our warehouse in Brooklyn, New York. 

In an effort to protect the health of our warehouse team, and in accordance with the guidelines and directions outlined by the Center for Disease Control and Prevention (CDC), our warehouse was previously closed until at least April 17th, as per NY state mandate, the stay at home order has been pushed to at least April 29th and it is deemed safe for the team to return to work.

We are taking this proactive measure to protect the health and well being of our team and their families and to do our part in stopping the spread of the pandemic. 

We have luckily found a few other printers, aligned with our mission and able to print using water based inks to ensure we can fulfill as many orders coming in as possible. They are US based and are in accordance with all state mandates in regards to putting their treatment, care and safety of their employees first. We have ensured these printers are also practicing shift working, social distancing, in compliance with the regulations and mandates for their states and are actively practicing the cleaning best practices as proposed by the COVID-19 Taskforce.

Orders will continue to ship while our warehouse is closed, international and domestic orders will experience a slight delay from our end, due to us having to find a safe way to print our products.

Orders placed on or before March 25th, 2020 will ship on approximately April 15th, 2020.

Orders placed after March 25th, 2020 will ship on approximately April 29th, 2020.

We thank you all in advance for understanding our need to put our workers as well as your safety first. Please also keep in mind that your local post offices may be experiencing delays at this time due to limited staff and social distancing practices.

International orders may experience an increased delay as some regions are currently in lockdown and DHL, our international shipping partner, is reporting that this is impacting their deliveries to and from the affected regions and countries. In some cases, couriers have cancelled collection, storage, and deliveries entirely. At this time we are unable to ship theWholesome Culture Cookbook to these following countries (we are still planning to ship other products to the following countries just NOT the Cookbook):

  • China and Hong Kong
  • Macao
  • Italy 
  • Turkey
  • Spain

SHIPPING TIMES

Once your order has been processed, shipping times vary depending on where you’re located, as outlined in the table below:

Country Shipping Time
USA 5 - 7 business days
Canada 10 - 15 business days
Europe 15 - 20 business days
Australia 15 - 20 business days
Asia 25 - 30 business days

TRACKING

We will email you a tracking number when your order has shipped. This tracking number may take 3 - 4 days to update.

To track your order, please use our Order Tracker.

You can also get the latest updates about your order by creating an account with us.

HOW IS COVID-19 AFFECTING SHIPPING?

General 

It’s important to us that you’re kept up to date on how the coronavirus is impacting the shipping of our products. The situation is changing often as countries across the globe work to contain the virus.

Orders will continue to ship while our warehouse is closed, international and domestic orders will experience a slight delay from our end, due to us having to find a safe way to print our products. We thank you all in advance for understanding our need to put our workers as well as your safety first. Please also keep in mind that your local post offices may be experiencing delays at this time due to limited staff and social distancing practices.

Some regions of Europe are currently in lockdown and DHL, our international shipping partner, is reporting that this is impacting their deliveries to and from the affected regions and countries. In some cases, couriers have cancelled collection, storage, and deliveries entirely. 

Deliveries in Italy have resumed in some previously closed areas. 

We encourage our European customers to find additional information onthe DHL website

Wholesome Culture Cookbook

At this time, we are unable to ship The Wholesome Culture Cookbook to the following locations:

  • China and Hong Kong
  • Macao
  • Italy 
  • Turkey
  • Spain

We apologize for any inconvenience this may cause and will keep you updated on when shipping resumes. 

We know you’re excited to receive your Wholesome gear and appreciate your patience as our shipping partners work to adjust their services.

Again, thank you for your support!