Return Policy

We do not accept returns. One-time size exchanges are possible within 30 days from the date you received your order.

EXCHANGE POLICY

  1. We only accept size exchanges.
  2. Exchanges can be made for up to 30 days from the date you received your order.
  3. All items must be in their original condition (never worn or washed).
  4. Please pack your items with their tags and the invoice included in the original packaging.
  5. Please include your order number.
  6. You are allowed to exchange one time only, so please ensure to order the correct size.
  7. You will have to pay the return shipping, but we will cover the shipping cost for the new item.
  8. After mailing the item back, kindly email a copy of the receipt and the tracking number to info@wholesomeculture.com.
  9. As soon as we receive the return, we will issue you a store credit to place a new order for the correct size.

Our mailing address is:

Rootdown LLC
53 Richards Street
Brooklyn, NY 11231

US EXCHANGES

  1. Fill out our Return Request form.
  2. Select 'Store Credit'.
  3. You will receive an email for the exchange process with the shipping label.
  4. Print the label.
  5. Mail the item (in its original packaging) to:

    Rootdown LLC
    53 Richards Street
    Brooklyn, NY 11231
  6. You will receive an email containing the store credit.
  7. Place an order for the correct size.

Important notice: You will be responsible for paying the postage fee on the new order.

INTERNATIONAL EXCHANGES

  1. Pack the items in the original packaging. Please include the order number.
  2. Mail it to:

    Rootdown LLC
    53 Richards Street
    Brooklyn, NY 11231
  3. Send us an email to info@wholesomeculture.com with the tracking number of the return.
  4. We will monitor the parcel using the tracking number you provided.
  5. You will receive an email containing the store credit.
  6. Use the store credit to place a new order

Important notice: We will not issue the store credit without a tracking number.