Frequently Asked Questions

Shipping & Duties

We offer free shipping on orders of $100 or more in the USA and Canada.

We invite you to sign up for our newsletter to get exclusive promotional codes for free shipping or discounts on your order.

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Wholesome Culture does not have any control over any duties, customs, and taxes levied by the country your order is being shipped to. We cannot tell you what the cost will be as these charges can vary and as the packages that go through customs are randomly selected.

IMPORTANT NOTICE FOR INTERNATIONAL ORDERS

For international orders, If the tracking says your order was delivered but you haven't received it yet, contact customs right away! There is a chance you need to pick up the package.

IF THE PACKAGE IS NOT PICKED UP WITHIN 3 DAYS, THE ORDER WILL BE RETURNED TO THE ORIGINAL SENDER. WE CAN RESHIP THE ORDER BUT YOU WILL HAVE TO PAY THE POSTAGE AGAIN.

Wholesome Culture is not responsible in any cases for customs taxes on international orders.

UNITED ARAB EMIRATES ORDERS MUST PROVIDE A PO BOX ADDRESS OR ELSE THE ITEM WILL NOT BE DELIVERED

You will pay the postage to ship back.

ORDERS

Processing time: Please note our items are printed on demand to avoid holding too much inventory and print anything that goes out of season and needs to be thrown away. These shipping delays may vary (shorter or longer) in some cases depending on the demand. Do not hesitate to message us at info@wholesomeculture.com for any questions.

There may be an occasional delay due to Customs Clearance processes or out of stock items.

Some items may need a longer processing time (pre-order, accessories, leggings): the delays will be mentioned directly in the product description.

Once your order is shipped, we will send you an email containing a tracking number. This tracking number might take up to 3-4 days before it updates.

Please check this link to track your orders: https://www.17track.net/en
If you can't find it, You can e-mail us at info@wholesomeculture.com telling us the e-mail you used to purchase and your order number.

OTHER

How Our Clothes Are Made

We want you to feel good about wearing our clothes and using our products - not just because they offer you a way to show your support for animals and the environment, but also because they’re ethically and responsibly made.

Being transparent about our manufacturing process and locations is important to us, so here’s everything you need to know about how our clothes and products are made.

Ethically Made
Clothing

It’s our priority that everyone who works for us does so in a safe environment where they are ethically-treated. That’s why most of our clothes are made in Worldwide Responsible Accredited Production (WRAP) certified factories.

WRAP is a globally recognized, independent third party certifying body whose mission is to promote ethical, humane, and lawful conditions and practices in all manufacturing facilities.

Companies accepted into the WRAP organization go through an extensive application process in which manufacturing facilities, working environments, and workers’ rights are inspected and approved by the WRAP association. WRAP certifications are awarded based upon both internationally and nationally accepted humane workplace standards, local laws, and ethical manufacturing regulations.

Accessories

Our accessories are not WRAP certified, but they are made by apparel manufacturers with strong corporate, social, and environmental responsibility programs. This includes commitments to sweatshop free manufacturing, competitive wages, employee health benefits, community investment, and sustainable practices.

Environmentally Friendly

We’re doing our part to protect the planet by minimizing the impact of our shipping and manufacturing processes. We do that by:

Why use water-based ink?

Screen printing is typically done with either plastisol or water-based ink. Water-based ink is superior for a number of reasons, including:

It’s environmentally friendly and safer for humans

As is implied by their name, plastisol inks are plastic-based. This means they contain a number of dangerous chemicals like PVCs and phthalates, which cause health issues and are harmful to the environment. Water-based inks do not contain such chemicals.

They also differ in how they’re cleaned up - water-based inks simply require water, while plastisol inks require the use of harmful solvents.

The end product is just plain better

Unlike plastisols, water-based inks soak into fabrics, which means they move and stretch with garments and won’t crack or fade with wear.

Always Improving

While we’re proud of our current ethical and environmentally friendly manufacturing practices, we plan to do even better. Our goals for 2019 and 2020 are to make 70% of our products using organic or recycled materials, as well as having our blank clothing custom made in Brooklyn, NY.

We only do a size exchange.

Pack your items with their tags and invoice included in the original packaging.

You are allowed to exchange for one time only so make sure to order the correct size

The items must be in their original condition (never worn or washed).

You can return the product for up to 30 days from the date you receive it.

You will have to pay the return shipping and we will shoulder the shipping cost for the new item.

After mailing the item back, kindly send us the copy of the receipt and the Tracking Number via email so we can monitor the package.

As soon as we receive the return we will then you the store credit. you may use the store credit to place a new order with the correct size.

 

IMPORTANT NOTICE: NO RETURN AND REFUND

Please use the blue square on the down right corner to contact us directly on Facebook chat for any size concerns and don't hesitate to visit our sizing chart page.

CARE INSTRUCTION FOR THE PRINTED DESIGN

(The print will fade easily if the care instructions are not followed because we are using a water-based ink for the designs.)

  1. always use cold water.
  2. don't use bleach or other strong detergent products.
  3. It requires a hand wash
  4. do not put your clothes in a machine dryer (natural air dry)
  5. wash similar clothes together and we're not just talking about colors.
Email us at info@wholesomeculture.com

53 Richards Street
Brooklyn, NY 11231
WC#order (please include your order number)

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