FAQ's

HOW MUCH IS SHIPPING?

We offer free shipping on orders of $100 or more in the USA and Canada.

We invite you to sign up for our newsletter to get exclusive promotional codes for free shipping or discounts on your order.

 

WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Wholesome Culture does not have any control over any duties, customs, and taxes levied by the country your order is being shipped to. We cannot tell you what the cost will be as these charges can vary and as the packages that go through customs are randomly selected.

 

IMPORTANT NOTICE FOR INTERNATIONAL ORDERS

For international orders, If the tracking says your order was delivered but you haven't received it yet, contact customs right away! There is a chance you need to pick up the package.

 

IF THE PACKAGE IS NOT PICKED UP WITHIN 3 DAYS, THE ORDER WILL BE RETURNED TO THE ORIGINAL SENDER. WE CAN RESHIP THE ORDER BUT YOU WILL HAVE TO PAY THE POSTAGE AGAIN.

 

Wholesome Culture is not responsible in any cases for customs taxes on international orders.

 

UNITED ARAB EMIRATES ORDERS MUST PROVIDE A PO BOX ADDRESS OR ELSE THE ITEM WILL NOT BE DELIVERED

You will pay the postage to ship back.

 

DELIVERY TIME

Processing time: Please note our items are printed on demand to avoid holding too much inventory and print anything that goes out of season and needs to be thrown away. These shipping delays may vary (shorter or longer) in some cases depending on the demand. Do not hesitate to message us at info@wholesomeculture.com for any questions.

There may be an occasional delay due to Customs Clearance processes or out of stock items.

Some items may need a longer processing time (pre-order, accessories, leggings): the delays will be mentioned directly in the product description.

 

 

 

Yes, 100%. We print most of our items in New York.

The leggings, sports bras, and t-shirts are 100% US made.

Some of our hoodies aren't made in the USA but by an international 100% sweatshop-free manufacturer.

 

Once your order is shipped, we will send you an email containing a tracking number. This tracking number might take up to 3-4 days before it updates.

Please check this link to track your orders: https://www.17track.net/en

If you can't find it, You can e-mail us at info@wholesomeculture.com telling us the e-mail you used to purchase and your order number.

 

We only do a size exchange.

Pack your items with their tags and invoice included in the original packaging.

You are allowed to exchange for one time only so make sure to order the correct size

The items must be in their original condition (never worn or washed).

You can return the product for up to 30 days from the date you receive it.

You will have to pay the return shipping and we will shoulder the shipping cost for the new item.

After mailing the item back, kindly send us the copy of the receipt and the Tracking Number via email so we can monitor the package.

As soon as we receive the return we will then you the store credit. you may use the store credit to place a new order with the correct size.

 

Please contact us directly at info@wholesomeculture.com for size exchange for the customers in the USA 

 

IMPORTANT NOTICE: NO RETURN AND REFUND

 

WHAT SIZE SHOULD I ORDER?

Please use the blue square on the down right corner to contact us directly on Facebook chat for any size concerns and don't hesitate to visit our sizing chart page.

 

CARE INSTRUCTION FOR THE PRINTED DESIGN

( The print will fade easily if the care instructions are not followed because we are using a water-based ink for the designs. ) 

1. always use cold water.

2. don't use bleach or other strong detergent products.

3. It requires a hand wash

4. do not put your clothes in a machine dryer (natural air dry)

5. wash similar clothes together and we're not just talking about colors.

 

Please visit our sizing chart page: wholesomeculture.com/pages/sizing-chart

 

Any of the following: Apple Pay PayPal Discover American Express JCB Master Card Visa, Amazon Pay.

Email us at info@wholesomeculture.com

53 Richards Street

Brooklyn, NY 11231

WC#order (please include your order number)