FAQ's

HOW MUCH IS SHIPPING?

Shipment is free for orders over $100

USA - $6.95

CANADA - $9.99

EUROPE  - $14.95

UK - $14.95

AUSTRALIA - $14.95

OTHER INTERNATIONAL: $14.95

 

ARE THESE ITEMS MADE BY SWEATSHOP-FREE MANUFACTURERS?

Yes, 100%. We print most of our items in New York.

The leggings, sports bras, and t-shirts are 100% US made.

Some of our hoodies aren't made in the USA, but by an international 100% sweatshop-free manufacturer.

 

WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Wholesome Culture does not have any control for any duties, customs, and taxes levied by the country your order is being shipped to.  We cannot advise you what the cost will be as these charges can vary.

IMPORTANT NOTICE FOR INTERNATIONAL ORDERS!!!

For international orders, If the tracking says your order was delivered but you haven't received it yet, contact customs right away! There is a chance you need to pick up the package.

IF THE PACKAGE IS NOT PICKED UP WITHIN 3 DAYS, THE ORDER WILL BE RETURNED TO THE ORIGINAL SENDER.
WE CAN RESHIP THE ORDER BUT YOU WILL HAVE TO PAY $15 

WHOLESOME CULTURE IS NOT RESPONSIBLE FOR THE CUSTOMS TAX. 

 

WHEN WILL MY ORDER ARRIVE?

You will receive your package within 7-14 business days after ordering.

There may be an occasional delay due to Customs Clearance processes or out of stock items.

Since these items are printed on demand, in some cases, the delay might be longer when the demand is higher.

 

HOW CAN I TRACK MY ORDER?

Once your order is shipped, we will send you an email containing a tracking number. This tracking number might take up to 72H before it updates.

 

REPLACEMENT OR REFUND FOR DEFECTIVE ITEMS

We work hard to ensure all items sold are of the highest quality. However, if you have a concern with a faulty or damaged item, please email us at info@wholesomeculture.com.

  • We offer a full refund for defective items only or we can send you a replacement.
  • For replacement, just simply email us and we will send the new item.
  • For refund, you have to send the item back and we will refund you the amount excluding the shipping cost.
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    RETURN & EXCHANGE POLICY

     

  • Exchange for sizes only.
  • The item must be in its original condition with all tags remaining in place including the hygiene seal.
  • You can return the product for up to 30 days from the date you receive it.
  • You will have to pay for the return shipping and we will shoulder the shipping cost for the new item.
  • After sending the item back, kindly send us the copy of the receipt and the Tracking Number and by then, we can process the store credit so you can reorder the size you prefer.
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    CANCELLATION POLICY

    No Cancellation of orders. No Return No Refund

     

    OUR ADDRESS

    Rootdown, LLC
    600 Palisade Ave
    Unit 108B
    Union City, NJ 07087
    WC#order (please include your order number)

    WHAT SIZE SHOULD I ORDER?

    Please use the blue square on the down right corner to contact us directly on Facebook chat for any size concerns.

     

    WHAT PAYMENT METHODS DOES WHOLESOME CULTURE ACCEPT?

    Any of the following:

    • Apple Pay
    • PayPal
    • Discover
    • American Express
    • JCB
    • Master Card
    • Visa

     

    HOW CAN I CONTACT YOU?

    Email us at info@wholesomeculture.com

     

    IS IT SAFE TO PURCHASE ONLINE FROM THE ONLINE STORE?

    Absolutely! We do not store any credit card details nor do we share your personal information with any third party.

    Sizing chart
    Size Chart

    Measurement are in inches.

    - Long-sleeve

    The shirt is very thin, light, and flowy, please if you don't like this kind of material & feels, choose a t-shirt instead. :)


    Fabrication:
    65% polyester, 35% viscose


    - T-SHIRTS - UNISEX
    If you prefer you shirt loose - go with Unisex


    Fabric: 100% combed ringspun cotton, 32 singles


    - T-SHIRTS - WOMEN'S FIT

    If you prefer your shirt tight and fit - Go with Women's Fit
    Ordering a size up in women's fit is highly suggested.


    XS S M L XL 2XL
    Body Length 22 1/2 23 1/2 24 1/2 25 1/2 26 1/2 27 1/2
    Body Width 18 19 20 21 22 23


    Fabric: 100% combed ringspun cotton, 32 singles

    Hoodies - Gray Charcoal

    XS S M L XL 2XL
    Body Length 25   27   28   29.5 30.5 31.5
    Body Width 20 21 22 23 24 25
    SLEEVE LENGTH FROM CENTER BACK INC CUFF RIB 33.5 34.75 36.75 38 39.75 41

    Hoodies - Black

    XS
    S M L XL 2XL
    Body Length 22.5 23.5 24.5 26.5 27.5 28.5
    Body Width 18 19 20 21 22 23


    Leggings




    Tank Top





    Our Mailing Address is 

    WholeSome Culture
    600 Palisades Ave
    #108B
    Union City, NJ 07087